Cancellation and Refund Policy

Effective October 25, 2026 | Version 2026-10-25

This policy covers Inner Circle Club and VIP memberships and the separate one-time LOBL website setup fee. It distinguishes cancellation of future billing from a refund and from immediate termination of access. It does not set cancellation fees for property, lodging, transportation, or ministry bookings; those services require their own disclosed agreements. Mandatory legal rights and any more favorable written agreement take priority.

1. Cancel anytime and stop future renewal

LOBL's current service area and licensing are limited to Colorado. Future expansion will be announced on this website, subject to required licensing and authorization. This notice does not itself confirm an out-of-state booking.

You may cancel future renewal at any time online. Use Member Login on our site, sign into your Squarespace customer account, open the relevant membership or subscription, and choose cancellation. Keep the confirmation. If you cannot complete cancellation online, email CharleneHamm@LOBLPropertiesllc.com or use our Contact form with your name, account email, membership, and a clear cancellation request. An order number is helpful but is not required to express your intent.

You do not have to call, explain why you are leaving, attend a consultation, or accept another offer. Cancellation of renewal does not depend on approval of a refund. No additional renewal payment is due after effective cancellation. If a timely request is delayed in LOBL's processing and a later renewal is charged, contact us so that charge can be corrected and refunded.

The native account's stop-renewal option normally preserves access until the paid term ends. If you want the eligible refund and immediate termination described below, clearly state that in the same request. LOBL must process a partial refund and immediate access removal separately; the account's cancellation button alone does not automatically calculate a refund or instantly remove an external business listing.

2. First membership payment: seven days

For both website paths - an existing website or a brand-new website - you may cancel within seven calendar days after first membership signup and receive a refund of the initial membership payment. This includes an initial monthly or annual membership payment. After this initial window, the initial monthly payment is nonrefundable, except for a mandatory right or more favorable written agreement.

The seven-day window is an initial-purchase window, not a free trial and not a renewed seven-day right after every charge. For the established monthly rule in section 4, the membership must have been active for more than 30 days. During days 8 through 30, the initial membership payment remains nonrefundable under the ordinary policy.

3. One-time setup: separate payment and refund window

The setup fee applies only when LOBL will create and set up a brand-new website: $149.99 for Club or $169.99 for VIP. Customers with an existing website seeking agreed minor support, promotional linking, and membership do not pay this setup fee.

The setup fee is refundable if cancellation is received within seven calendar days after the setup payment. After that window it is nonrefundable, except where law requires otherwise or a more favorable written agreement applies. This window is measured from the setup payment, separately from the membership signup. Canceling membership does not restart the setup refund window. A setup fee is excluded from the annual unused-month calculation.

4. Established monthly memberships: third calendar day

After membership has been active for more than 30 days, a monthly membership payment may be refunded if cancellation and the refund request are received by 11:59 p.m. Mountain Time on the third calendar day of the calendar month in which that payment was charged. After that deadline, that monthly payment is nonrefundable under the ordinary policy.

THIS IS A CALENDAR-MONTH CUTOFF, NOT A THREE-DAY WINDOW FOLLOWING EACH PAYMENT. Billing may occur on a signup anniversary later in the month. An established monthly charge made after the third calendar day is ordinarily nonrefundable when charged. The initial seven-day rule and mandatory legal protections still apply.

Example: An established membership charged November 1 can qualify for the current-payment refund when cancellation and the refund request arrive by November 3. After November 3, that payment is normally retained. An established membership charged November 15 does not receive an extra three-day refund window after November 15.

Even if the current payment is not refundable, cancellation stops future renewals. A standard stop-renewal cancellation with no current-payment refund normally preserves paid member access until that paid billing period ends. If a refund and immediate termination are requested and processed, the refunded service access ends at that time. This does not reactivate or extend an expired account.

5. Annual memberships: unused-month refunds

Club annual membership is $341.89 and VIP annual membership is $569.89, excluding applicable tax. These amounts reflect twelve monthly payments less 5%, rounded to the nearest cent. Setup is separate. The initial seven-day full-membership refund rule in section 2 takes priority.

After the initial seven days, an annual member may request immediate termination and a refund for eligible unused membership months. The annual term is divided into twelve monthly portions measured from the membership's signup or renewal anniversary. We use the annual membership amount actually paid, including any applicable discount, not twelve full monthly prices.

For cancellation received after the third calendar day of a month, the current membership-month portion counts as used and is not refunded. The remaining whole, unused monthly portions are refundable. If cancellation is received by 11:59 p.m. Mountain Time on the third calendar day, the current monthly portion is also eligible for the calendar-cutoff grace refund. No separate daily proration is added. This calendar grace rule does not change the annual term's anniversary dates or create more than twelve refundable portions.

Calculation: annual membership amount actually paid multiplied by eligible refundable monthly portions, divided by twelve. We retain full precision in the calculation and round the final refund once to the nearest cent. We do not recalculate used months at a higher monthly price or add an early-cancellation penalty. Any refundable tax is handled consistently with the transaction and applicable law.

Example after the calendar cutoff: With six whole unused portions, a $341.89 Club payment produces a $170.95 membership refund; a $569.89 VIP payment produces a $284.95 membership refund. A setup payment that is outside its own seven-day window is not included.

6. Immediate deactivation and customer-owned websites

When LOBL processes an annual unused-month refund and immediate termination, access to LOBL membership services and any LOBL-hosted membership page or website included in that service ends immediately. The associated Inner Circle listing or promotional link is deactivated as part of that termination. There is no continuing access to the service for the refunded months. Save your own materials before requesting immediate termination.

An existing independently hosted customer website or customer-owned domain registration is not canceled merely because its Inner Circle promotional link is removed. LOBL deactivates its own hosted services and links; it does not take unrelated customer hosting or domain registration offline. Any separately agreed transfer, licensing, hosting, or handoff obligation still applies.

If you only turn off renewal and keep the already-paid annual term, the native account normally keeps access until its displayed expiration. To receive an unused-month refund with immediate termination, make that request clearly. We do not describe the end-of-term cancellation button as an automatic immediate-refund system.

7. Dates, processing, and records

All policy deadlines use Mountain Time (America/Denver), including daylight saving time. Calendar days include weekends and holidays. The initial seven-day deadline is 11:59 p.m. on the seventh calendar day after the relevant signup or setup-payment date. Keep your cancellation confirmation or a copy of your request. We use the recorded request time for a timely request, not the date a team member later reads it.

Approved refunds are returned promptly through the original payment method where supported. Bank and processor posting times may vary. We confirm the decision, calculation, service end date, and amount; canceling does not authorize a new payment. No administrative or restocking deduction is added by this policy. A disputed charge, service failure, or legally required remedy is reviewed separately and is not barred merely by a normal refund deadline.

Relevant account and project history, invoices, agreements, permissions, and cancellation or refund documentation are retained for at least seven years under LOBL's business retention policy, and longer when relevant law or a legal hold requires. An audit, dispute, lawsuit, or appeal may suspend deletion of relevant records; it does not automatically restart seven years for every record. Retained documentation is not continued website access or a guarantee of a restorable site. See the Privacy Policy for details.

Questions, cancellation, or refund requests: CharleneHamm@LOBLPropertiesllc.com, 719-648-1077, or the website Contact form. Existing subscriptions keep their agreed price and contract protections unless lawfully changed; this policy does not retroactively take away a more favorable right.